At F&G Trading Company, we value your satisfaction with our products. If, for any reason, you’re not completely satisfied with your purchase, our Return Policy explains your options for returns, exchanges, and refunds.
1. Eligibility for Returns
We accept returns for products that meet the following conditions:
Product Condition: The product must be unused, undamaged, and in its original packaging.
Return Period: Requests for returns must be made within 14 days of the delivery date.
Please Note: Due to health and hygiene standards, certain items like hair products may only be returned if they are unopened, unused, and in their original packaging.
2. Non-Returnable Items
Certain products are non-returnable, including:
Opened or used hair care products.
Items marked as final sale or non-returnable.
Custom or personalized items.
If you have questions about specific products, please contact our customer service team before making your purchase.
3. How to Initiate a Return
To initiate a return:
Contact our customer support team at [Your Email Address] with your order number, the reason for the return, and photos (if applicable).
Our team will guide you through the return process and provide you with return instructions.
Please Note: Return shipping costs are the responsibility of the customer unless the product is defective or an error was made on our part.
4. Refund Process
Once your returned item is received and inspected, we will notify you of the status of your refund. If approved, refunds will be processed within 7–10 business days and applied to your original payment method.
Important: Original shipping fees are non-refundable.
5. Exchanges
If you wish to exchange a product for a different item, please contact us within 14 days of receiving your order. Exchanges are subject to stock availability.
6. Damaged or Defective Items
If you receive a damaged or defective item, please reach out to us within 48 hours of delivery. We may require photos of the damage to assess the issue. In such cases, we will arrange for a replacement or full refund.
Shipping and Delivery Time
We aim to process and ship all orders as quickly as possible. After your order is placed, it typically takes 5-7 business days for us to prepare your items for shipment.
Delivery Time varies based on your location and chosen shipping method:
Standard Shipping: 5-7 business days
Please note that while we strive to meet these timelines, external factors such as high demand, holidays, or customs processing may affect delivery times. Once your order has shipped, you will receive a tracking number so you can follow your shipment’s progress.
7. Contact Us
For questions or concerns about your return or our policies, please contact us at:
FG Trading Company Email: helpfgbeauty@gmail.com Phone: +91 9161003006
